60 Seconds Interview

1. What do you see as the biggest blocker when tackling vulnerability in the UK?

A: The current cost of living crisis - we know those in vulnerable circumstances will face the worst impacts 

2. What one piece of advice would you give to a company that is trying to improve their support for vulnerable customers?

A: Get as much direct feedback on your customer journeys as directly as you can from your customers 

3. What is the most common type of vulnerability you are seeing in your industry? 

A: Financial vulnerability (see above, cost of living crisis)